Terms and Conditions

The Splityourticket site is made up of two distinct areas; firstly, we have Splityourticket that gathers the information, then we have the Raileasy/Trainsplit group that provides customers train tickets on our behalf.

The following terms and conditions for each of these areas govern your use of this website. Please read these terms carefully. If you do not agree with any of the terms contained herein, you should not use the site. By using the site, you acknowledge that you have read, understood and agree to be bound by the terms.

Splityourticket Terms and Conditions

It is completely within the rules laid down in the National Rail Conditions of Carriage to split your tickets in the way described by this website, as long as the train you are travelling on calls at the station you are splitting your tickets at. This website provides advice on suitable splits but does not guarantee that all the train services will call at the stations listed. It is with each customer to check the timetable and ensure that the train calls at the required stations prior to taking their journey.


Splityourticket complies with the GDPR regulations introduced in May 2018 by offering customers a number of choices before proceeding to purchase their tickets. A customer can either register for a new account, which requires all of their personal data, or they can login to an account that they already have, or they can actually carry on regardless, where no information is taken at all.


All contents of this web site, including any software, are protected by copyright, database right and other intellectual property rights. You may not reproduce any part of the web site in any form unless we agree in writing in advance, except as necessary to use the web site in accordance with these terms. You may not create a hypertext link to the web site or "frame" the web site unless we agree in writing in advance.

Liability Disclaimer

We take all reasonable steps to ensure the accuracy of information published in this website. However, we cannot guarantee that our, or any third party’s information on this website will be error-free, which would include inaccuracies and typographical errors. If you believe that there are errors with the data provided on this web site, please use the “enquiry form” and write and tell us.

We take all reasonable steps to ensure this web site is free from computer viruses and other malicious programs. However, we cannot accept responsibility for any computer viruses or other malicious programs which are transmitted to your computer as a result of your use of this web site or a third party web site, unless this was due to our negligence or a breach of these terms by us.

Whilst we will try to ensure that the web site is available 24 hours per day, we shall not be liable if for any reason the site is unavailable at any time or for any period. We will take steps to ensure that any routine or emergency maintenance is carried out as swiftly as possible and at times likely to be least used.

We have no liability for any loss or damage you may suffer as a result of relying on any fact or statement which proves to be incorrect.

Links to third party web sites on this web site are provided solely for your convenience. If you use these links you will leave this web site. We have not reviewed all of these third party web sites, do not control and are not responsible for their content or availability. We do not endorse or make any representation about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.


These terms and conditions contain all the terms of your agreement with us relating to your use of this web site. No other written or oral statement (including statements in any brochure or promotional literature published by us) will be incorporated. Your use of this website and the operation of these terms and conditions shall be governed by,

construed and interpreted in accordance with the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the English courts. We reserve the right to bring proceedings in the courts of the country of your residence.

Raileasy Terms and Conditions

Raileasy.co.uk is a retailer of UK rail tickets, it does not set the terms and conditions of the various ticket types. It is the individual train operating companies (TOCs) that do that. raileasy.co.uk passes these on to you, the customer. However, raileasy.co.uk does have a number of requirements of you which you must agree to before buying a ticket.

1. National Rail Conditions of Carriage
The National Rail Conditions of Carriage set out the minimum level of service you are entitled to expect plus your rights and responsibilities when travelling on the National Rail network. You can view these in total by clicking here.

The Uniform Rules for the Contract of International Carriage of Passengers by Rail (“CIV”) apply to train travel on Eurostar services and apply in place of the National Rail Conditions of Carriage for journeys to and from London International. These can be viewed here along with the terms and conditions for Eurostar tickets.

2. Confirmation Of Your Booking
As soon as your booking is confirmed, a confirmation email with your reference number will automatically be emailed to the email address you entered at the time of booking. Your reference and journey details will also be shown on the screen.

(i) If you have not received your confirmation email, it is your responsibility to contact us and we will then resend it to you.
(ii) If you have not received your confirmation email and you do not contact us within 28 days of making the booking, the right to a refund will be forfeited.

3. Ticket On Departure

If you select a departure point where ticket on departure machines are available, Raileasy encourages you purchase your tickets on this basis. Picking up your tickets just before you travel is very convenient. However, there are several conditions you must abide by.

a.You must have the payment card to collect the tickets
(i) You must use the exact same card to pick up your tickets that you used to buy them. If your card has been replaced by the bank, the new card will not work, even if the details are the same.
(ii) You are given a "ticket collection reference" when you buy your tickets and you need to type that into the ticket delivery machines at your departure station but you also have to insert the card used to buy the tickets into the machine. The machine will not deliver the tickets without the card so it is your responsibility to have the card used for booking in your possession when you pick up your ticket. We recommend that you print the confirmation email containing your reference for ease of collection.
(iii) REMEMBER you may collect your tickets from the moment you book from any TOD station so if your card will expire before the departure date you must collect them before the card expires.
(iv) If your card is stolen or lost please call us IMMEDIATELY, if there is time we may be able to post your tickets out but this cannot be guaranteed.

b. Arrive at least 20 minutes before travel
You must make sure you arrive in enough time to collect your tickets; we recommend at least 20 minutes before departure. You cannot travel with just a ticket collection reference; you must have your tickets to travel.

c. Early morning travel
If you are travelling early in the morning, you must check the opening times and accessibility of the ticket collection machines. Sometimes these are only available in ticket offices which open later than the station itself.

d. Issues with the ticket machines
(i) In the event the ticket collection machines are not working, you should go to the ticket office. In the event there is no one at the ticket office, please phone the contact number on your confirmation email and you will be advised what to do.
(ii) Some ticket collection machines are located in unmanned stations but they will have a contact number on them if the machine breaks down. If it is not possible to get your tickets, there is a good chance you will be charged again on the train. Raileasy will refund the original tickets as long as you can demonstrate you have arrived in time, gone to the ticket office if available and contacted our call centre. If you have a camera in your mobile, it will be very useful if you can take a picture of a closed ticket office, i.e there was no one there to assist you.

e. Be patient with the machines
(i) Please ensure you have received all your "coupons" (tickets) before moving away from the machine. You will be able to check the number of coupons you should have, either on a message from the machine, or one of your coupons will indicate how many there should be in total.
(ii) If your tickets or a portion of your tickets fails to print there may be an issue with the machine, please go to the ticket office in the first instance. It is their obligation to go and open up the machine to see if the tickets are stuck inside. Unfortunately, if your tickets fail to print we will be unable to offer a refund, the responsibility lies with the train company that manages the station. Raileasy are a retailer and therefore do not own any of the issuing machines.

4. Non TOD Tickets

a. Where ticket on departure collection machines are not available, raileasy.co.uk will send your tickets by First Class post. It is your responsibility to ensure the delivery address you enter is correct.

b. Your tickets can take up to 5 days to arrive but, if they have not arrived within 5 days of making the booking, it is your responsibility to contact us to advise us. Raileasy will not replace tickets if you leave it until just before you travel to advise us that your tickets have not arrived. If there is a problem with the post, the tickets will not arrive later than 5 days after purchase so it is then you must contact us.

c. If your tickets have not arrived, you have not contacted us after five days to advise about the missing tickets and you are unable to provide evidence of repurchased tickets in the form of a receipt, your right to a refund on the missing tickets will be forfeited.

5. Seat Reservations

Where possible Raileasy will assign seat reservations for your journey, please note only advance tickets come with compulsory reservations and these are subject to availability. If you purchase a flexible ticket seat reservations cannot be guaranteed. Raileasy will also assign seating preferences where possible but again these cannot guaranteed as they are subject to availability. Raileasy cannot he held responsible for customers that do not receive seat reservations or their preferred seating arrangements.

6. Re-Checking train times

Please make sure you check your train times before you travel at National Rail Enquiries on 03457 48 49 50 or via the website www.nationalrail.co.uk to make sure there haven't been any changes to your journey as a result of engineering works for example.

7. Amendments & Cancellations

(i) The terms and conditions applicable to your ticket type determine the circumstances under which it can be cancelled/refunded all tickets are amendable. The ticket type's fare terms are set by the train operating companies not Raileasy. Please check the terms and conditions of your ticket before you proceed to purchase to make sure they meet your needs.
(ii) The fare terms and conditions can be viewed when you select the times and price that suits and by clicking on the information icon next to the fare price.
(iii) As a general rule, the fares found by selecting "cheapest" on the fares and timetable will be amendable but not cancellable/refundable. The more expensive flexible fares are usually amendable and refundable.
(iv) You may be able to amend your journey at your departure station. You will usually be charged £10 per ticket at the station for changing your journey. To amend through Raileasy please re-book the same journey yourself within 28 days of the original travel date (the new travel date may be after this period however)
(v) To cancel or amend your journey please complete the online refund application form HERE
(vi) Note that for Advance tickets, only times and dates may be amended not the origin or destination. Refunds must be processed within 28 days of the travel date for a single, or within 28 days of the last date of validity for the return portion in the case of a return ticket. For any refunds please see https://refunds.trainsplit.com for full instructions on how to request a refund.

(vii) All amendments and cancellations/refunds are subject to a £10 administration fee on the face value of the tickets. This is applied per booking reference and not per ticket. Booking fees, card charges and share of split ticket savings commission are non-refundable.

8. Promotional Activity

Raileasy regularly conducts customer surveys and information requests to improve the service offered by www.raileasy.co.uk. We appreciate your time and often incentivise this activity so please refer to the guidelines ( where applicable ) as the Promoters decision is final and binding in all matters and no correspondence will be entered into. Participants agree to be bound by specific offer Terms and Conditions. The promoter reserves the right at its sole discretion to disqualify any individual found to be acting in any manner deemed by the promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the promoter to be disruptive.

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