Privacy & Cookies Policy

Privacy & Cookies Policy

The following privacy conditions for Splityourticket, Lyoness and Raileasy, who provide our ticketing service, govern your use of this website. Please read these carefully. If you do not agree with any of them, you should not use the site. By using the site, you acknowledge that you have read, understood and agree to be bound by the conditions of the policy.

Splityourticket Privacy and Cookies Policy

Your privacy is important to us. We will only use the information that we collect lawfully, in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 ("data protection laws").

The following sections explain how we intend to meet this commitment.

What personal information do we collect?

We will collect the information you enter when you complete our enquiry form, tell a friend form or subscribe to our newsletter.

Our system may also automatically record the following information on your visit to our website.

  • your browser type (e.g. Internet Explorer)
  • your operating system (e.g. Microsoft Windows)
  • your IP address (A unique identifier for each connection to the internet)
  • your domain name (e.g.

This information is automatically collected and does not require you input. The information is used to improve pur facilities and to provide you with an optimum website.

How this information may be used.

We will only use your information :

  • to log various useage and statistical information about your use of our facilities
  • to administer the website and gather broad demographic information about users of the site
  • to advise you of changes to our website
  • to improve our website

Who will we share your information with?

We may disclose your information to:

  • our lawyers and auditors
  • persons where required by law under a court order
  • third party service providers or agents acting on our behalf

Our website may contain links to other websites of other companies that are outside of our control. these websites are not covered by this Privacy Policy. If you access other sites through our website then the other operators of these sites may collect information from you which may be used by them in accordance with their own privacy policies, which may differ from our own.

Collection, Use, Distribution and Disclosure of your information

Your information will be retained by us for as long as the purpose for which it was collected continues. It will then be destroyed although copies may be retained if required to satisfy our legal, regulatory or accounting requirements. By Law, you are entitled to a copy of the informatiaon we hold on you.


You may make a request to change or modify your information at any time. Further, if you are aware that any of the information that you have given to us has changed, please let us know at the earliest opportunity. If you have any queries or requests regarding the use of your personal information, please contact us using the 'Enquiry form'

Changes to this Privacy Policy

If we change this policy, the new policy will be posted upon the website. If the change means that your information will be used differently, you will be notified. You may accept the change of use, or if you do not, your information will be used in accordance with the policy under which it was collected.

Use of cookies on our website

Cookies are small text files that are placed on your computer by websites that you visit with your web browser. They are widely used across the internet in order to make websites work, or work more efficiently, as well as to provide information about how the website is used.

We use the following cookies on our website:

· A number of Google analytics cookies are used to collect information about how visitors use our site. We use the information to compile reports which help us to improve our website.

· A temporary session ID cookie is used to make the most efficient use of resources when you are browsing from page to page. The cookie is removed when you leave our website.

· A visitor cookie is used to monitor how long a visitor is on our site before they take an action (for example, to fill in one of our forms to contact us) and also to provide statistics on whether this is a visitor’s first visit to our site.

These cookies collect information in an anonymous form, we are NOT able to identify individual users from these cookies.

If you do not wish to allow this use of cookies, you may be able to change the settings on your browser to disable them. There is more information to help you on this link:

To opt out of being tracked by Google Analytics across all websites visit


By using this site, you are consenting to our privacy policy and the information collected about you as detailed above.

 Lyoness Privacy Policy

We believe strongly in the protection of personal data. We are committed to creating processes that enable you to use our services safely and securely. We are also committed to observing all laws related to the protection of personal data. This Privacy Policy describes which of your data we collect and how we protect it.


1. Area of Applicability

2. Recorded data

3. Cookies

4. Use of data

5. Data security and transferring data

6. Right of withdrawal, information, changing data and contact details

Area of Applicability

This Policy applies to Lyoness Membership and the Lyoness Website available at Please note that this also involves interaction with other Lyoness websites in other countries to which other data protection regulations may apply.

As we enhance our websites to improve our services, we may need to amend and revise this Privacy Policy. Should this be the case, we will always inform you in advance and ask for your separate approval.

Recorded data

Personal data is all information about your personal or material circumstances that we have collected during your Lyoness Membership and that can be assigned to you either directly or indirectly (e.g. via your Membership Number). This includes: Your full name, date of birth, postal address, telephone number, e-mail address, bank details and purchase data related to your Lyoness Membership.


Our websites use cookies. Cookies are small text files saved onto your computer that can be accessed again at a later date. Cookies enable you to log in to access our services and also help us to customise our website for you.

Some areas of our websites can also be accessed without you needing to log in or register. In these areas we will also record automatically certain information that will enable us to collect static data regarding the use and efficiency of our websites and thus adapt them to suit our users' needs. We therefore record information about your IP address, the time and length of your visit, the number of visits, your use of online forms and other similar information. Cookies are stored for a range of different periods. The majority of the cookies we use are deleted automatically as soon as you leave the website. We make a record of every time our website is accessed and every time a user opens one of the files stored on our websites. The cookies provide information for our own exclusive use and are not made available to third parties.

We also use Google Analytics to record your activities on our website and to determine how many users visit our pages and which pages are accessed the most. All analysed data is kept anonymous. Google Analytics cookies are saved onto your computer where they can be analysed by Google. We use the following Google Analytics tools: IP anonymisation, demographic data and interests. To find out more, please see At, Google Analytics provides users with the option to deactivate data collection.

Cookie Parameter Purpose How it works
lyo_it_accept_cookie True This cookie tracks when the user has approved something. To revoke approval, the user must delete the cookie from his/her browser



Google Analytics These cookies help us to collect information such as how users use our websites (time, day, etc.) and how frequently they access them. This information helps us to improve our web services.
 To find out more, please consult Google's Privacy Policy.
ASP.NET_SessionId  ID
 This cookie helps to identify a particular user.
 The session ID is saved in a cookie.

 TreeType  Cookie for storing search results
This cookie stores data every time a user clicks on a search result to access our website.

 true/false Cookie for showing and hiding data in the account overview. This cookie is used to activate or deactivate the overview of account data.
popup_lyoness3steps_closed  true/false A pop-up with information about Lyoness appears the first time the user visits the website. Cookies for managing pop-ups. Once the user has closed the pop-up, it will not appear the next time he/she visits the site.

Please note that most Internet browsers accept cookies as standard. You are able to change your browser settings to reject all or some cookies or to ask you every time you are required to accept new cookies. Most browsers will contain instructions on how to do this under the "Help" option in their main menu. These instructions will also inform you how to delete cookies already stored on your computer.

Please note that you may not be able to use all of the functions on our website if you do not accept cookies.

By using our website, you agree to the use of the cookies listed above.

Use of data

Lyoness only uses your personal data in accordance with the relevant legal regulations. We record and process the personal data that you provide when registering as a Lyoness Member and during your Membership with Lyoness for the exclusive purpose of fulfilling our contractual obligations towards you. In order to record and process this data, we must first obtain your consent.

We use your data to communicate with you, to verify your identity, to give you access to your personal Member area on the Lyoness website, to process your enquiries and orders, and to give you access to our services. Furthermore, we also use your data to determine the Member Benefits allocated to you as part of the Lyoness Loyalty Programme.

Provided that you have granted separate approval, we also use your data to provide additional information, e.g. on offers and deals available from our Loyalty Merchants.

Data security and transferring data

In order to protect your data, we employ state-of-the-art technology, such as encrypted forms of data transfer (SSL encryption), firewalls, hacker protection software and additional security functions.

Your personal data is used only by Lyoness Europe AG, which serves your local Lyoness subsidiary company and is a party to your contract of membership of Lyoness, and Lyoness Group AG. However, your personal data may also be passed on to certain service providers and other companies within the Lyoness Group, as follows:

1. We reserve the right to employ certain service providers to help us perform our services, communicate with Members and manage our online presence. We select these service providers carefully to make sure that your personal data is processed in a secure and proper manner. We also ensure that our service providers are obliged to use your personal data in accordance with our own specifications and in accordance with UK data protection law. Our service providers are not permitted to use your data once they have completed the process for which it was provided.

2. Furthermore, provided that we observe the relevant data security measures, we are also able to pass on your personal data to other companies within the Lyoness Group provided that it is required for the electronic processing or management of data or to supply you with a specific service. Lyoness Group companies are also obliged to use your personal data in accordance with our defined specifications and in accordance with UK data protection law. The following website contains a list of all companies within the Lyoness Group:

3. The following services in particular may require your data to be passed on: contacting Members using electronic messaging services (e.g. e-mail or text message), contacting members via social media (e.g. Facebook), contacting Members by e-mail, fax or telephone to inform them about products and offers available from our Loyalty Merchants, identifying offers that may appeal to your interests, conducting customer satisfaction surveys, operating hotlines, and processing transactions. When required to perform a particular service for you, we will also transfer the necessary personal data to our Loyalty Merchants. Our Loyalty Merchants are also obliged to use your personal data in accordance with our defined specifications and in accordance with UK data protection law.

Lyoness is an international company whose business activities, management and technical infrastructures cross national borders. We are therefore able to transfer your personal data to other countries. Under the 8th Principle of the Data Protection Act 1998, we do not require any additional approval to transfer your personal data to other Members of the European Economic Area, to Switzerland or to other countries that observe data protection laws. If we are required to transfer your personal data to a country that does not fall into the categories named above, we shall obtain your separate approval in advance.

Excluding the Loyalty Merchants, service providers and Lyoness companies described above, we shall not pass your personal data on to any other parties. However, we shall always obtain your separate approval should we be required to pass your data on to any other party in order to execute an Agreement.

Right of withdrawal, information, changing data and contact details
You have the right, at any time, to withdraw your consent regarding the future use of data without stating a reason. By withdrawing your consent, we no longer shall have the right to use your data. If you wish to withdraw your consent, please send a written declaration (post, fax, or email) to the following address:

Lyoness UK Limited
12 – 14 Mason’s Avenue
Telephone: +44 (0) 20 7629 3493
Fax: +44(0) 20 7499 5775

Please contact us if you have any questions regarding the use of your personal data or if you wish to update or correct your data.

Raileasy Privacy Policy

All information that is collected may also be shared with our Partners and within Adaptive Affinity Limited's group of companies which are within the UK and the United States of America. Their use of that information will be governed by their own privacy policies (but in respect of any information transferred out of the EU, we will only transfer to any company who provides adequate safeguards for it)

From time to time, we may share Personal Information with our affiliates and/or partners who are offering programmes or benefits that we think will be of interest to you. By clicking "YES" on the offer page for the Scheme, you agree that we may share Personal Information with our affiliates and/or partners for this purpose. However, if you prefer not to have your personal information shared with our affiliates or partners in this way, you may opt-out of receiving e-mails by deselecting the check box on the enrolment page. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

We are constantly vigilant for credit card or other fraud. We report all charge backs to a credit reference agency. If you have any reason to seek the return of money paid, please contact us rather than your credit card issuer.

Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely) then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.

We do not market to children under 18 years of age.

Here is a list of the information we collect, and why it is necessary to collect it:

1 Basic identification and contact information, such as your name and contact details.

This information is used:

1.1 to provide you with the services which you request; 1.2 to maintain our accounts; 1.3 for billing; 1.4 to enable us to answer your enquiries; 1.5 for verifying your identity for security purposes; 1.6 for marketing our services and products; 1.7 to help make our web site as useful to you as possible; 1.8 information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

2 Your domain name and email address

are recognised by our servers and the pages that you visit are recorded. This information is used:

2.1 in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site; 2.2 to send you news about the services to which you have signed up; 2.3 to tell you about other of our services.

3 Financial information, including credit card details

This information is used to obtain payment for goods and services you have ordered from us. This information is never actually received by us. The secure page where this information is given by you is controlled by our contract merchant service provider, Streamline. Such information is automatically encrypted, and later decrypted for use. It never touches our system.

4 Information volunteered by you

for a particular purpose, for example a personal profile, survey, job application form, or contest. This information will be used exclusively for the purpose for which you have provided it. Information is disclosed to third parties only where the third party concerned qualifies in whatever way the web site page requires. We will make absolutely clear on the face of the page, any intention to publicise the name of a winner.

5 Affiliate information

This is information given to us in the course of your business and ours as you have applied to join our affiliate scheme. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. This information is used:

5.1 to maintain our accounts and affiliate records; 5.2 for billing; 5.3 to enable us to answer your enquiries; 5.4 for verifying your identity for security purposes; 5.5 to send you news about the services to which you have signed up; 5.6 to tell you about other of our services.

6 Business information

This is information given to us in the course of your business and ours, such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.

7 Disclosure to Government

and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

8 Information request

At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

This privacy policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact us at:

9 Cookies

Raileasy uses cookies to track visitor navigation. Cookies are small text files, stored on your machine used to track navigation and remember data and preferences submitted by the user. They do not contain personal or sensitive data or viruses and do not harm your computer Raileasy operates an 'implied consent' policy which means that we assume you are happy with this usage. If you are not happy, you should either not use this site, delete the cookies having visited the site, or browse the site using your browser's anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet

Explorer, "Private Browsing" in Firefox and Safari etc.) although this last option may affect your ability to purchase tickets from the site.





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