Terms and Conditions

The Splityourticket site is made up of three distinct areas; firstly, we have Splityourticket that gathers the information, then we have Cashback World (formerly Lyoness and now managed by myWorld Retail Services UK Limited) that provides a customer’s cashback account, and finally we have the Raileasy/Trainsplit group that provides customers train tickets on our behalf.

The following terms and conditions for each of these areas govern your use of this website. Please read these terms carefully. If you do not agree with any of the terms contained herein, you should not use the site. By using the site, you acknowledge that you have read, understood and agree to be bound by the terms.

Splityourticket Terms and Conditions

It is completely within the rules laid down in the National Rail Conditions of Carriage to split your tickets in the way described by this website, as long as the train you are travelling on calls at the station you are splitting your tickets at. This website provides advice on suitable splits but does not guarantee that all the train services will call at the stations listed. It is with each customer to check the timetable and ensure that the train calls at the required stations prior to taking their journey.

GDPR

Splityourticket complies with the GDPR regulations introduced in May 2018 by offering customers a number of choices before proceeding to purchase their tickets. A customer can either register for a new account, which requires all of their personal data, or they can login to an account that they already have, or they can actually carry on regardless, where no information is taken at all.

Cashback

Cashback and benefits are paid through Cashback World within 28 days of the expiry date of your purchased ticket unless already surrendered for a refund. If you have stated that you would like Cashback World registration to allow you to receive any cashback due, Splityourticket will complete this registration on your behalf under the assumption that the customer has read these terms and conditions and is in full agreement with them and the process. The information confirmed by Splityourticket on behalf of the customer includes, but is not limited to, the following:

a) That the customer wishes to receive e-mails/text message about offers, deals and news from Cashback World.

b) That the customer wishes to take part in the Loyalty Merchant's extended customer loyalty programme and that they agree to their data being transferred and used for communication purposes.

c) That the customer confirms that they have read and accepted the General Terms and Conditions and the Data Protection Policy.

d) That the customer gives their consent – which they can withdraw at any time – that myWorld Retail Services UK Limited may process their personal details stated on the first page of the flyer for the purpose of sending personalised information to the customer as well as postal or personal contact through myWorld Retail Services UK Limited via telephone or push notifications for the purpose of advertising the Cashback World Program and Loyalty Merchant offers.

e) That the customer gives their consent that myWorld Retail Services UK can transfer their personal data to the Loyalty Merchant specified in the stamp box on the front of the flyer as part of their participation in its individual customer loyalty programme so that this Loyalty Merchant can use their data for marketing purposes: contacting them by electronic message (e.g. email or SMS), social media (Facebook, etc.), fax, phone or post to inform them about the Loyalty Merchant's products and offers, and special offers in their area of interest and to conduct customer satisfaction surveys.

f) That the customer can withdraw their consent to any of the above-mentioned data processing procedures (including on a case by case basis) in writing with future effect (to myWorld Retail Services UK Limited, 40 Bank Street London E14 5NR) or by email to service.uk@cashbackworld.com. Any data processed prior to the withdrawal of consent remains legal.

g) That the customer has read and accepted the General Terms and Conditions (presented at the Loyalty Merchant) for participating in the myWorld Cashback World Programme.

There may be different registration criteria within each country of registration and these will be accepted on your behalf by Splityourticket as part of your registration. If you do not register for a free account with Cashback World you will not be able to receive any cashback or benefits from Splityourticket. The terms and conditions for Cashback World are given below.

    Copyright

    All contents of this web site, including any software, are protected by copyright, database right and other intellectual property rights. You may not reproduce any part of the web site in any form unless we agree in writing in advance, except as necessary to use the web site in accordance with these terms. You may not create a hypertext link to the web site or "frame" the web site unless we agree in writing in advance.

    Liability Disclaimer

    We take all reasonable steps to ensure the accuracy of information published in this website. However, we cannot guarantee that our, or any third party’s information on this website will be error-free, which would include inaccuracies and typographical errors. If you believe that there are errors with the data provided on this web site, please use the “enquiry form” and write and tell us.

    We take all reasonable steps to ensure this web site is free from computer viruses and other malicious programs. However, we cannot accept responsibility for any computer viruses or other malicious programs which are transmitted to your computer as a result of your use of this web site or a third party web site, unless this was due to our negligence or a breach of these terms by us.

    Whilst we will try to ensure that the web site is available 24 hours per day, we shall not be liable if for any reason the site is unavailable at any time or for any period. We will take steps to ensure that any routine or emergency maintenance is carried out as swiftly as possible and at times likely to be least used.

    We have no liability for any loss or damage you may suffer as a result of relying on any fact or statement which proves to be incorrect.

    Links to third party web sites on this web site are provided solely for your convenience. If you use these links you will leave this web site. We have not reviewed all of these third party web sites, do not control and are not responsible for their content or availability. We do not endorse or make any representation about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.

    Miscellaneous

    These terms and conditions contain all the terms of your agreement with us relating to your use of this web site. No other written or oral statement (including statements in any brochure or promotional literature published by us) will be incorporated. Your use of this website and the operation of these terms and conditions shall be governed by,

    construed and interpreted in accordance with the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the English courts. We reserve the right to bring proceedings in the courts of the country of your residence.

    General Business Terms and Conditions for Cashback World Members

    Amended: March 2018
    Preamble

    A. myWorld Retail Services UK Limited (myWorld), a company registered at 40 Bank Street, London E14 5NR, with Company Registration Number 6932198 operates a shopping community that enables participants (Members) to receive Member Benefits by making a Pur- chase from a Loyalty Merchant as part of the Cashback World Programme. Members are registered with myWorld, enabling them to purchase goods and services from Loyalty Merchants, and, thereby, to generate benefits in the Cashback World Programme.

    B. Any term or condition that appears in bold italics can be found in Appendix I, a glossary of defined terms. The terms in Clauses 1 to 16 of these GTCs are binding.

    1. Object of the Contract


    1.1 A Member’s Purchases are recorded under the Cashback World Programme. A Member can use the following methods to make Purchases: Cashback Card and myWorld’s online platforms as a basis for making Purchases from Loyalty Merchants' Online Shops. See Clause 4.3 for more information about the methods for recording Purchases.

    1.2
    In accordance with these GTCs, a Member is authorised to participate in the Cashback World Programme and to receive Member Benefits.

    2. Basis of the Contract


    2.1 Upon acceptance by myWorld of an application to register, the applicant will become a Member and receive a personal, non-transferable Membership ID. This entitles him to participate in the Cashback World Programme; see further Clause 16.2.

    2.2 In order to complete the contract, a Member must apply to be registered using a registration flyer provided by myWorld, or apply online using myWorld’s online registration form. He may also register with a Loyalty Merchant.

    2.3
    A Member warrants that the information that he has provided to myWorld is correct and shall fully indemnify and hold myWorld against all liabilities, costs, expenses and losses arising out of or in connection with a breach of this provision. A Member undertakes to inform myWorld without undue delay of any changes to the personal data provided at the time of registration (in particular address, e-mail ad- dress, bank account details, telephone number etc.).

    2.4 Each natural person or legal entity is only permitted to register once (i.e. only one Membership ID). For registration, a Member must enter a home or business address (registered office). If a Member attempts to register more than once with the aim of obtaining extra Member Benefits, myWorld reserves the right to terminate the contractual relationship with good cause and revoke any Member Bene- fits obtained in this manner. If a Member registers more than once, the most recent Membership ID shall be deleted. Any Member Benefits shall be revoked.

    3. Legal Relationship


    3.1 Nothing in any agreement between a Member and myWorld shall render a Member anemployee, servant, worker, agent, shareholder or partner of myWorld nor shall any Member hold himself out as such. Participation in the Cashback World Programme is a Member’s sole responsibility and is legally independent of myWorld.

    3.2 A Member is entitled only to receive Member Benefits. A Member is not entitled to any remuneration extending above and beyond this. A Member is not entitled to the reimbursement of any expenses. This applies particularly should the Member recommend the Cashback World Programme to others.

    3.3
    A Member is not authorised to represent myWorld in any way and must not make representations regarding the Cashback World Programme; likewise, he must not take as fact any such representations made by other Members. A Member is not entitled to receive money or collect funds on behalf of myWorld. In the event of any breach of this Clause 3.3 myWorld may terminate the Member’s contract forthwith and with good cause.

    3.4
    Without prior written consent from myWorld, a Member is not entitled to:

    (a) use logos, writing, trademarks, slogans, domains, other symbols and similar content from myWorld or a Loyalty Merchant;

    (b) create business cards, presentations, videos, audio files, screenshots, web content, media content, flyers, brochures, websites, apps, advertising material, bulk emails, mail shots, homepages or any similar media concerning myWorld or the Cashback World Programme, to distribute them in written or electronic form or in any other miscellaneous manner or to make them publicly accessible (e.g. on internet sites such as Facebook or YouTube);

    (c) organise and run events, such as information events, workshops, seminars, etc., concerning myWorld or the Cashback World Programme; or

    (d) introduce retailers, wholesalers, other miscellaneous traders, or other companies which offer goods or services for final consum- ers, including fuel stations, franchisees and department stores as Loyalty Merchants or Members, to conduct negotiations or preliminary discussions or to pursue advertising campaigns of any kind, in particular on the premises or in the vicinity of such a company.

    4. Cashback World Programme

    4.1 By making a Purchase from a Loyalty Merchant, a Member acquires Member Benefits in accordance with these GTCs. The Member Benefits and their respective conditions are described in more detail in Clause 6. Under the terms of these GTCs, a Member is not obligated to make Purchases or perform any other duties.

    4.2 To be able to grant Member Benefits, myWorld enters into contracts with Loyalty Merchants. Current Loyalty Merchants and the associated Member Benefits are listed online at www.cashbackworld.com.

    4.3 A Member can use one of the follow methods to record his Purchase:

    4.3.1 Cashback Card

    4.3.2 Online Shop; to make a Purchase from an Online Shop, a Member should (a) log in at www.cashbackworld.com using his access data and then select the Online Shop of his choice, or

    (b) access the Online Shop from another online channel provided by myWorld to record purchase data and then make the Purchase directly from the Online Shop. To enable the Purchase to be recorded, a Member must make sure that cookies are enabled and that advertisement or script blockers are disabled during the Purchase process. See Clause 5 for more information on shopping online.

    4.4 For the methods described under Clauses 4.3.1 and 4.3.2, the Loyalty Merchant sends all Purchase and/or billing data to myWorld for the calculation of the resulting Member Benefits.

    5. Online Shopping

    5.1 The Member is recommended to read the Online Shopping section in the FAQs at www.cashbackworld.com.

    5.2 The Member is entitled to cancel online Purchases or withdraw from the consumer contract without reason within 14 days.

    5.3 For a Member to be credited with Member Benefits, the cancellation period under the Consumer Contracts Regulations must have expired (as described in Clause 6.4.) and the Member must not have cancelled the Purchase.

    5.4 A Member who makes a Purchase at an Online Shop is entitled to Member Benefits only if his address registered with myWorld and that of the Online Shop are in the same country. The Online Shops available in each country are listed under www.cashbackworld.com.

    5.5 myWorld has no influence over the design of the Online Shops and is not responsible for these websites in any way. myWorld expressly distances itself from any content on these websites that may be illegal or immoral.

    6. Member Benefits in the Cashback World Programme

    6.1 A Member who makes a Purchase is entitled to receive Member Benefits. The Member Benefits are based on the conditions agreed in the contract between myWorld and the Loyalty Merchant; they therefore vary according to the Loyalty Merchant, sector and country in question. Member Benefits comprise Cashback (see Clause 6.1.1) and Shopping Points if applicable (see Clause 6.1.2).

    6.1.1 Cashback: A Member will receive up to 5% Cashback for each Purchase. A higher Cashback rate may be granted in some cases. The rate granted by each individual Loyalty Merchant is listed at www.cashbackworld.com. Cashback payments are made in accordance with Clauses 6.4 to 6.6.

    6.1.2 Shopping Points: In addition, a Member will receive Shopping Points for a Purchase from a Loyalty Merchant that uses Shopping Points. A Member can use Shopping Points to obtain a discount on a Purchase described in the special offers listed under www.cashbackworld.com. See Clause 7 for further details.

    6.2 With regard to special offers, myWorld reserves the right to deviate from the provisions of these GTCs. In order to bring to its Members as wide a range as possible of Loyalty Merchant offers, myWorld makes special discount agreements with its Loyalty Merchants and passes on comprehensive Benefits to its Members. Any special offers agreed with a Loyalty Merchant (e.g. unusual purchases, such as limited term phone contracts or travel packages) will be listed on the Loyalty Merchant page at www.cashbackworld.com (see also Clause 6.3).

    6.3 The Benefits granted by each Loyalty Merchant are listed at www.cashbackworld.com. A Member is recommended to check the Cash- back World website on a regular basis to keep up-to-date with the conditions offered by each Loyalty Merchant. In the event of a change to the conditions offered by a particular Loyalty Merchant, myWorld reserves the right to amend the Member Benefits for this Loyalty Merchant. In such a case myWorld is required to give two weeks’ notice. A Member’s entitlement to Member Benefits is based on the conditions in place at the time when the Purchase was paid for in full.

    6.4 For the Benefits to be credited to a Member he must have paid for the Purchase in full and not have cancelled it under the provisions of the Consumer Contracts Regulations or otherwise. Provided these criteria are met, and the Loyalty Merchant confirms the Purchase to myWorld, myWorld will invoice the Loyalty Merchant for amounts due and the Benefits will be credited to the Member at 11pm each Sunday. myWorld expects payment within three months of the date on which the requirements set out in Sentence 1 of this Clause were met. Member Benefits cannot be paid to the Member until the Loyalty Merchant has instructed myWorld to issue payment.

    6.5 Provided that a Member has accumulated at least £9 of Cashback and has provided myWorld with his bank account details, myWorld will transfer his Cashback weekly to his bank account. If a Member does not accumulate Cashback of at least £9 within a period of three years, the amount of accumulated Cashback will expire. Further, if a Member does not provide myWorld with his bank account details within six months of accumulating at least £9 of Cashback, the accumulated Cashback will expire. In such circumstances, myWorld will remind the Member by email or letter to submit his bank account details and advise of the consequences of not doing so.

    6.6 If a Member makes a Purchase from a Loyalty Merchant in another country (either in person or online), the transaction may appear initially in the Member’s Cash Account in the currency of that country. Once the Purchase has been confirmed by the Loyalty Merchant, the transaction will be converted automatically, using an appropriate exchange rate, into the Member’s local currency and shown in his Personal Member Area. The validity of Clause 5.4 shall remain unaffected, i.e. a Member is only entitled to receive Member Benefits for an international Purchase made using the channels (e.g. Online Shops) listed on the Cashback World website.

    7. Shopping Points


    7.1 A Member may be entitled to receive a certain number of Shopping Points for a Purchase.

    7.2 The number of Shopping Points granted (if granted at all) depends on the amount spent and conditions agreed with the particular Loyalty Merchant. The Member is referred to the Loyalty Merchant’s page on www.cashbackworld.com, where the number of Shopping Points granted by the Loyalty Merchant for a Purchase worth £90 is shown.

    7.3 Shopping Points have no fixed monetary value. Their value is determined by the discount granted upon redemption at the Loyalty Merchant in question. Shopping Points cannot be paid out in cash and must not be transferred to another person for a fee. However, a Member may transfer Shopping Points to another Member free of charge, for example as a gift.

    7.4
    A Member can track his Shopping Points in his Personal Member Area. These can be used to secure a discount for certain special offers listed at www.cashbackworld.com. The Member can use only the number of Shopping Points specified for the particular offer.

    7.5 If a Member uses Shopping Points to make a Purchase, Member Benefits will also be granted. Member Benefits are allocated in accordance with the price after deduction of the discount granted through the use of the Shopping Points.

    7.6 Shopping Points will expire at the end of the third calendar year following the year in which they were earned.

    8. Online Office & Services

    8.1 myWorld will provide each Member with his own Personal Member Area at www.cashbackworld.com free of charge. Once a Member has entered his username and password, he can view his Purchases and Member Benefits from the Cashback World Programme. Should the Cashback World websites and log-in area at www.cashbackworld.com become unavailable, myWorld's liability is governed by the terms of Clause 12.

    8.2
    A Member must retain securely and confidentially his access data for his Personal Member Area (user name, password and PIN). Third parties must not be given access to this information. A Member is able to amend his personal settings at any time at www.cashbackworld.com.

    8.3 A Member undertakes to notify myWorld without delay of any improper use of access to his Personal Member Area. Access to a Member’s account will be blocked immediately and new access data will be sent to the Member by text message, e-mail or post. Should a Member suffer loss as a result of improper use of his access data, myWorld’s liability is governed by the terms of Clause 12.

    9. Change of Recommender

    A Member who has not made a Purchase for a period of at least six months can change his Recommender (if assigned) or allocate a Recommender by nominating another Member as Recommender. The newly-nominated Recommender must give his consent to this change.

    10. Data Protection

    10.1
    As the party responsible under data protection law, myWorld collects, stores and processes Member data such as details re- garding shopping habits and previous Purchases, insofar as this is necessary to operate the Cashback World Programme, i.e. calculating Member Benefits. Provided the Member has given his consent, myWorld will also use the Member's data to personal- ise information about offers and products from myWorld and the Loyalty Merchants.

    10.2 All enquiries regarding the amendment or deletion of data can be directed to myWorld Retail Services UK Limited, 40 Bank Street, London E14 5NR.

    10.3 Further data protection regulations relevant to the use of the Cashback World website can be found in the data protection decla- ration at www.cashbackworld.com.

    10.4 myWorld uses established security equipment and methods to protect its Members’ data from unauthorised access. myWorld’s liability for the security of data transmitted on the internet is governed by Clause 12.


    11. Disruptions to Service


    11.1 The scope of services offered by myWorld is restricted to the operation of the Cashback World Programme as described in these GTCs.

    11.2
    The rights and obligations related to a Purchase shall apply solely to the Loyalty Merchant. Following the completion of a contract with a Loyalty Merchant, myWorld assumes no warranty obligations or liability for the Loyalty Merchant’s service obligations, in particular for the Loyalty Merchant’s failure to fulfil obligations, in whole or in part.

    12. Liability


    12.1 Nothing in this agreement shall operate to exclude or limit myWorld’s liability to a Member where it would be unlawful to do so. This includes liability for (a) death or personal injury caused by myWorld’s negligence (b) fraud or fraudulent misrepresentation (c) any other liability for which it would be illegal for myWorld to exclude or attempt to exclude its liability, including breach of a Member’s statutory rights.

    12.2 myWorld
    is responsible for loss and damage suffered by a Member that is a foreseeable result of myWorld (a) breaking its contract with a Member under these GTCs; or (b) failing to use reasonable skill on which the Member may reasonably rely. myWorld is not responsible for loss or damage that is not foreseeable.

    12.3
    Any other claims for damages are excluded, except as provided in Clause 12.6 below. Subject to not being at fault, myWorld is not responsible for loss or damage arising as a result of:

    (a) interruptions to a Member's internet access

    (b) other technical and electronic issues (i) while exchanging data over the internet or (ii) when using the myWorld internet portal, myWorld SMS services and myWorld applications for mobile devices, provided myWorld is not responsible for these issues

    (c) technical and electronic issues for which myWorld is not responsible and that prevent Purchases from being recorded (in par- ticular tracking errors and the resulting loss of data)

    (d) unavailability of mobile networks or terminals

    (e) functional defects on a Member's mobile device.

    12.4 The contractual relationship resulting from a Purchase exists exclusively between the Member and Loyalty Merchant in question. Furthermore, myWorld accepts no liability and shall not be liable to a Member for the failure for any reason of a Loyalty Merchant to sell or supply the goods or services required by the Member.

    12.5 In as far as the liability of myWorld is limited or excluded, such limitations or exclusions shall also apply for the personal liability of myWorld employees, legal representatives, agents and sub-contractors.

    12.6
    The limitations and exclusions of liability under this Clause 12 shall in no way affect the liability of myWorld in compliance with its obliga- tions under the provisions of the Consumer Protection legislation. Except as otherwise provided in these GTCs, and especially under Clause 12.1, myWorld’s liability shall be limited to an amount equal to ten times the amount of Cashback accumulated by the Member in the six month period preceding the breach of contract.

    13. Costs

    13.1
    Registration and participation in the Cashback World Programme is free of charge for Members.

    13.2
    A Member receives a Cashback Card free of charge as part of the registration process.

    14. Termination by the Member

    14.1 The Member is entitled to end his contractual relationship with myWorld at any time. The contract must be terminated in writing.

    14.2 On termination by a Member, he is entitled only to receive Cashback arising from Purchases already made. All accumulated Shopping Points will be forfeited on termination of the contract. However, should the Member terminate the contract due to a material breach by myWorld, the Member will be able to redeem any Shopping Points as described in Clause 7 within a period of eight weeks following the termination of the contract.

    15. Termination by myWorld

    15.1
    myWorld is entitled to terminate the contractual relationship without cause with a notice period of 30 days or with immediate effect for good cause. Good cause refers to substantial damage to myWorld’s or a Loyalty Merchant's economic interests or reputation and a material breach of the Member's contractual duties. The Member's material contractual duties include those set out in Clauses 2.3, 2.4, 3.3 and 3.4.

    15.2 The Member will indemnify myWorld in the event of a culpable breach of these provisions. This also applies for the costs of the defence of third party claims. Furthermore, myWorld is entitled to assert any claims against the Member resulting from a breach of the Member's duties, including claims for legal costs.

    15.3 On termination by myWorld, a Member is entitled only to receive Cashback arising from Purchases already made.

    15.4 Should myWorld terminate the contract for good cause where the Member is not at fault, the Member can redeem his Shopping Points within 8 weeks following termination of the contract in accordance with Clause 7. Any Shopping Points will otherwise be forfeited upon termination of the contract.

    16. General Provisions

    16.1 Without the prior written approval of myWorld, the agreement between myWorld and the Member is not assignable by the Member nor can the liabilities or rights arising from participation in the Cashback World Programme be used as security.

    16.2
    Participation by a Member in the Cashback World Programme constitutes only a contractual relationship between the parties; there is no business relationship between the Member and myWorld.

    16.3 Individual agreements always take precedence over these GTCs. All such agreements must be made in writing or confirmed in writing by myWorld. It is assumed that the parties have not entered into any verbal agreements. myWorld is further entitled to forward any contractual declarations and information necessary for the execution of the contract to the Member by text message or email, provided that the Member has disclosed the relevant contact details and does not object to this.

    16.4
    Amendments to these General Business Terms and Conditions and other contractual agreements between the Member and myWorld must be notified to the Member in writing. The Member will be deemed to have accepted them if he does not object to them within 30 days of receipt of the amendment notice. myWorld will point this out to the Member on issuing the notice of amendment. The changes to the General Business Terms and Conditions are only deemed accepted by the Member if the notice in writing has actually been given.

    16.5 Words in the singular will include the plural and vice versa. A reference to one gender will include a reference to the other gender.

    16.6 Should any provision of these GTCs be completely or partially invalid or unfeasible, the validity of the remaining provisions will not be affected.

    16.7 This agreement shall be governed by, and construed in accordance with, the law of England and Wales. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

    16.8 A Member must be at least eighteen years old in order to register and participate in the Cashback World Programme.

    16.9 A Member is responsible for all charges, fees, taxes etc. accrued by the Member as a result of receiving Member Benefits.

    Appendix 1 Glossary of defined terms

    “Cashback” is a Member Benefit up to 5% of the value of a Purchase made by a Member at a Loyalty Merchant (see Clause 6.1.1).

    “Cashback Card” is a plastic or paper card used in the Cashback World Programme to record a Member’s Purchase from a Loyalty Merchant. It cannot be used as a means of payment. The Cashback Card is also available in electronic form through the use of the mobile app.

    Cashback World Programme is the shopping community operated by myWorld that enables a Member to receive Member Benefits when he makes a Purchase from a Loyalty Merchant.

    “Consumer Contracts Regulations”
    means the Consumer Contracts Regulations (Information, Cancellation and Additional Charges) Regulations 2013.

    “GTCs”
    means the General Business Terms and Conditions for Cashback World Programme Members

    “Loyalty Merchant”
    is a business with which myWorld has entered into a contract for the purpose of creating a Benefit for a Member when he makes a Purchase.

    “Member”
    is a person who has entered into a contract with myWorld in accordance with these GTCs and remains as such until the contract has been terminated.

    “Membership ID” is a unique number allocated by myWorld that serves to identify the Member and is used to record his Purchases.

    “Member Benefit/Benefit” is the benefit that a Member receives or is eligible to receive by making a Purchase. Member Benefits comprise Cashback and Shopping Points, if applicable.

    “Personal Member Area” is a Member’s personal log-in area of the Cashback World website as described under Clause 8.

    “Purchase” is the acquisition by a Member of goods or services from a Loyalty Merchant.

    “Recommender” is a Member who recommends the Cashback World Programme to a new Member. This person (or Loyalty Merchant or other partner entity) is nominated as Recommender when the new Member registers with myWorld. Should a Member change his Recommender, the Recommender is the person whom myWorld has recorded as the Recommender.

    “Registration Flyer”
    is the document to be completed and signed by the Member upon applying for membership of the Cashback World Programme. It must be sent to myWorld and is a binding request for membership.

    “Shopping Points” are a Member Benefit described under Clause 7.

    Raileasy Terms and Conditions

    Raileasy.co.uk is a retailer of UK rail tickets, it does not set the terms and conditions of the various ticket types. It is the individual train operating companies (TOCs) that do that. raileasy.co.uk passes these on to you, the customer. However, raileasy.co.uk does have a number of requirements of you which you must agree to before buying a ticket.

    1. National Rail Conditions of Carriage
    The National Rail Conditions of Carriage set out the minimum level of service you are entitled to expect plus your rights and responsibilities when travelling on the National Rail network. You can view these in total by clicking here.

    The Uniform Rules for the Contract of International Carriage of Passengers by Rail (“CIV”) apply to train travel on Eurostar services and apply in place of the National Rail Conditions of Carriage for journeys to and from London International. These can be viewed here along with the terms and conditions for Eurostar tickets.

    2. Confirmation Of Your Booking
    As soon as your booking is confirmed, a confirmation email with your reference number will automatically be emailed to the email address you entered at the time of booking. Your reference and journey details will also be shown on the screen.

    (i) If you have not received your confirmation email, it is your responsibility to contact us and we will then resend it to you.
    (ii) If you have not received your confirmation email and you do not contact us within 28 days of making the booking, the right to a refund will be forfeited.

    3. Ticket On Departure

    If you select a departure point where ticket on departure machines are available, Raileasy encourages you purchase your tickets on this basis. Picking up your tickets just before you travel is very convenient. However, there are several conditions you must abide by.

    a.You must have the payment card to collect the tickets
    (i) You must use the exact same card to pick up your tickets that you used to buy them. If your card has been replaced by the bank, the new card will not work, even if the details are the same.
    (ii) You are given a "ticket collection reference" when you buy your tickets and you need to type that into the ticket delivery machines at your departure station but you also have to insert the card used to buy the tickets into the machine. The machine will not deliver the tickets without the card so it is your responsibility to have the card used for booking in your possession when you pick up your ticket. We recommend that you print the confirmation email containing your reference for ease of collection.
    (iii) REMEMBER you may collect your tickets from the moment you book from any TOD station so if your card will expire before the departure date you must collect them before the card expires.
    (iv) If your card is stolen or lost please call us IMMEDIATELY, if there is time we may be able to post your tickets out but this cannot be guaranteed.

    b. Arrive at least 20 minutes before travel
    You must make sure you arrive in enough time to collect your tickets; we recommend at least 20 minutes before departure. You cannot travel with just a ticket collection reference; you must have your tickets to travel.

    c. Early morning travel
    If you are travelling early in the morning, you must check the opening times and accessibility of the ticket collection machines. Sometimes these are only available in ticket offices which open later than the station itself.

    d. Issues with the ticket machines
    (i) In the event the ticket collection machines are not working, you should go to the ticket office. In the event there is no one at the ticket office, please phone the contact number on your confirmation email and you will be advised what to do.
    (ii) Some ticket collection machines are located in unmanned stations but they will have a contact number on them if the machine breaks down. If it is not possible to get your tickets, there is a good chance you will be charged again on the train. Raileasy will refund the original tickets as long as you can demonstrate you have arrived in time, gone to the ticket office if available and contacted our call centre. If you have a camera in your mobile, it will be very useful if you can take a picture of a closed ticket office, i.e there was no one there to assist you.

    e. Be patient with the machines
    (i) Please ensure you have received all your "coupons" (tickets) before moving away from the machine. You will be able to check the number of coupons you should have, either on a message from the machine, or one of your coupons will indicate how many there should be in total.
    (ii) If your tickets or a portion of your tickets fails to print there may be an issue with the machine, please go to the ticket office in the first instance. It is their obligation to go and open up the machine to see if the tickets are stuck inside. Unfortunately, if your tickets fail to print we will be unable to offer a refund, the responsibility lies with the train company that manages the station. Raileasy are a retailer and therefore do not own any of the issuing machines.

    4. Non TOD Tickets

    a. Where ticket on departure collection machines are not available, raileasy.co.uk will send your tickets by First Class post. It is your responsibility to ensure the delivery address you enter is correct.

    b. Your tickets can take up to 5 days to arrive but, if they have not arrived within 5 days of making the booking, it is your responsibility to contact us to advise us. Raileasy will not replace tickets if you leave it until just before you travel to advise us that your tickets have not arrived. If there is a problem with the post, the tickets will not arrive later than 5 days after purchase so it is then you must contact us.

    c. If your tickets have not arrived, you have not contacted us after five days to advise about the missing tickets and you are unable to provide evidence of repurchased tickets in the form of a receipt, your right to a refund on the missing tickets will be forfeited.

    5. Seat Reservations

    Where possible Raileasy will assign seat reservations for your journey, please note only advance tickets come with compulsory reservations and these are subject to availability. If you purchase a flexible ticket seat reservations cannot be guaranteed. Raileasy will also assign seating preferences where possible but again these cannot guaranteed as they are subject to availability. Raileasy cannot he held responsible for customers that do not receive seat reservations or their preferred seating arrangements.

    6. Re-Checking train times

    Please make sure you check your train times before you travel at National Rail Enquiries on 03457 48 49 50 or via the website www.nationalrail.co.uk to make sure there haven't been any changes to your journey as a result of engineering works for example.

    7. Amendments & Cancellations

    (i) The terms and conditions applicable to your ticket type determine the circumstances under which it can be cancelled/refunded all tickets are amendable. The ticket type's fare terms are set by the train operating companies not Raileasy. Please check the terms and conditions of your ticket before you proceed to purchase to make sure they meet your needs.
    (ii) The fare terms and conditions can be viewed when you select the times and price that suits and by clicking on the information icon next to the fare price.
    (iii) As a general rule, the fares found by selecting "cheapest" on the fares and timetable will be amendable but not cancellable/refundable. The more expensive flexible fares are usually amendable and refundable.
    (iv) You may be able to amend your journey at your departure station. You will usually be charged £10 per ticket at the station for changing your journey. To amend through Raileasy please re-book the same journey yourself within 28 days of the original travel date (the new travel date may be after this period however)
    (v) To cancel or amend your journey please complete the online refund application form HERE
    (vi) Note that for Advance tickets, only times and dates may be amended not the origin or destination. Refunds must be processed within 28 days of the travel date for a single, or within 28 days of the last date of validity for the return portion in the case of a return ticket. If you have the tickets in your possession they must be returned wholly unused via recorded delivery along with a completed refund form to the address below:

    Raileasy Refunds
    PO Box 1259,
    Crawley,
    RH10 0JR

    (vii) All amendments and cancellations/refunds are subject to a £10 administration fee on the face value of the tickets. This is applied per booking reference and not per ticket. Booking fees, card charges and share of split ticket savings commission are non-refundable.

    8. Promotional Activity

    Raileasy regularly conducts customer surveys and information requests to improve the service offered by www.raileasy.co.uk. We appreciate your time and often incentivise this activity so please refer to the guidelines ( where applicable ) as the Promoters decision is final and binding in all matters and no correspondence will be entered into. Participants agree to be bound by specific offer Terms and Conditions. The promoter reserves the right at its sole discretion to disqualify any individual found to be acting in any manner deemed by the promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the promoter to be disruptive.

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