Fare Types

DEFINITIONS:

Advance - Reservations are required for the journey and you must travel on the train shown on your ticket or reservation confirmation.

Off-Peak - These tickets may have restrictions on the times that you can travel. These depend on the specific journey that you are making, but generally apply during the early morning (before 10.30, Monday to Friday) and the early evening for travel from major cities including London (15.30 to 19.15). There are not normally any restrictions at the weekend or during Bank Holidays but you should always check your journey requirements using any of the available websites, as they will identify those tickets that are available at the specific times that you wish to travel.

Anytime - These tickets have no time restrictions on when you can travel.


FARE TYPES:

SUPER OFF-PEAK DAY RETURN/SINGLE

SUMMARY
Super Off-Peak fares are cheaper tickets for travelling on trains that are less busy. You may be required to travel at specific times of the day, days of the week or on a specific route.
VALIDITY
You must travel on super off-peak trains on the date specified. Super off-peak times vary by route - our journey planner only shows super off-peak tickets on trains for which they are valid.
BOOKING
Can be booked in advance or purchased on the day of travel.
REFUNDS
Yes. If you decide not to use your ticket to make all or part of your intended journey then you can apply for a refund from the My Account pages, or Customer Support within 28 days of expiry of the ticket. A GBP 10.00 administration fee will apply and the amount of the refund will take into account any use you have made of the ticket and in some circumstances no refund will be paid.
AMENDING YOUR BOOKING
You can change the time of your outward journey and of your return journey without changing your tickets. If you wish to change your date of travel or Class of ticket, you will need to buy a new ticket and apply for a refund on your current ticket.
DISCOUNTS
Yes - normal railcard and child discounts available.
BREAK OF JOURNEY
Rules vary by train company and route. In general you cannot break your outward journey (except for necessary changes of train) but you can break your return journey.
OTHER CONDITIONS
The outward portion of a Super Off-Peak Return ticket is only valid for travel when accompanied by an unused return portion.


OFF-PEAK DAY RETURN/SINGLE

SUMMARY
Off-Peak fares are cheaper tickets for travelling on trains that are less busy. You may be required to travel at specific times of the day, days of the week or on a specific route.
VALIDITY
You must travel on off-peak trains on the date specified. Off-peak times vary by route.
BOOKING
Can be booked in advance or purchased on the day of travel.
REFUNDS
Yes. If you decide not to use your ticket to make all or part of your intended journey then you can apply for a refund within 28 days of expiry of the ticket. A GBP 10.00 administration fee will apply and the amount of the refund will take into account any use you have made of the ticket and in some circumstances no refund will be paid.
AMENDING YOUR BOOKING
You can change the time of your outward journey and of your return journey without changing your tickets. If you wish to change your date of travel or Class of ticket, you will need to buy a new ticket and apply for a refund on your current ticket.
DISCOUNTS
Yes - normal railcard and child discounts available.
BREAK OF JOURNEY
Rules vary by train company and route. In general you cannot break your outward journey (except for necessary changes of train) but you can break your return journey.
OTHER CONDITIONS
The outward portion of an Off-Peak Day Return ticket is only valid for travel when accompanied by an unused return portion.


 

SUPER OFF-PEAK RETURN/SINGLE

SUMMARY
Super Off-Peak fares are cheaper tickets for travelling on trains that are less busy. You may be required to travel at specific times of the day, days of the week or on a specific route.
VALIDITY
Your outward journey must be on super off-peak trains on the date specified, and you must return on super off-peak trains within one calendar month. Super off-peak times vary by route - our journey planner only shows super off-peak tickets on trains for which they are valid.
BOOKING
Can be booked in advance or purchased on the day of travel
REFUNDS
Yes. If you decide not to use your ticket to make all or part of your intended journey then you can apply for a refund from the My Account pages, or Customer Support within 28 days of expiry of the ticket. A GBP 10.00 administration fee will apply and the amount of the refund will take into account any use you have made of the ticket and in some circumstances no refund will be paid.
AMENDING YOUR BOOKING
You can change the time of your outward journey and the date and time of your return journey without changing your tickets. If you wish to change your date of travel or Class of ticket, you will need to buy a new ticket and apply for a refund on your current ticket.
DISCOUNTS
Yes - normal railcard and child discounts available
BREAK OF JOURNEY
Rules vary by train company and route. In general you cannot break your outward journey (except for necessary changes of train) but you can break your return journey.
OTHER CONDITIONS
The outward portion of a Super Off-Peak Return ticket is only valid for travel when accompanied by an unused return portion.


 

OFF-PEAK RETURN/SINGLE

SUMMARY
Off-Peak fares are cheaper tickets for travelling on trains that are less busy. You may be required to travel at specific times of the day, days of the week or on a specific route.
VALIDITY
Your outward journey must be on off-peak trains on the date specified, and you must return on off-peak trains within one calendar month. Off-peak times vary by route.
BOOKING
Can be booked in advance or purchased on the day of travel.
REFUNDS
Yes. If you decide not to use your ticket to make all or part of your intended journey then you can apply for a refund within 28 days of expiry of the ticket. A GBP 10.00 administration fee will apply and the amount of the refund will take into account any use you have made of the ticket and in some circumstances no refund will be paid.
AMENDING YOUR BOOKING
You can change the time of your outward journey and the date and time of your return journey without changing your tickets. If you wish to change your date of travel or Class of ticket, you will need to buy a new ticket and apply for a refund on your current ticket.
DISCOUNTS
Yes - normal railcard and child discounts available.
BREAK OF JOURNEY
Rules vary by train company and route. In general you cannot break your outward journey (except for necessary changes of train) but you can break your return journey.
OTHER CONDITIONS
The outward portion of an Off-Peak Return ticket is only valid for travel when accompanied by an unused return portion.



ANYTIME DAY RETURN/SINGLE

SUMMARY
Anytime fares are fully flexible tickets with no time restrictions on when you can travel.
VALIDITY
Your journey(s) must be on the date specified.
BOOKING
Can be booked in advance or purchased on the day of travel.
REFUNDS
Yes. If you decide not to use your ticket to make all or part of your intended journey then you can apply for a refund within 28 days of expiry of the ticket. A GBP 10.00 administration fee will apply and the amount of the refund will take into account any use you have made of the ticket and in some circumstances no refund will be paid.
AMENDING YOUR BOOKING
You can change the time of your outward journey and of your return journey without changing your tickets. If you wish to change your date of travel or Class of ticket, you will need to buy a new ticket and apply for a refund on your current ticket.
DISCOUNTS
Yes - normal railcard and child discounts available.
BREAK OF JOURNEY
You may start, break and resume, or end your journey at any intermediate station along the route of travel.
OTHER CONDITIONS
The outward portion of an Anytime Day Return ticket is only valid for travel when accompanied by an unused return portion.



ANYTIME RETURN/SINGLE

SUMMARY
Anytime fares are fully flexible tickets with no time restrictions on when you can travel.
VALIDITY
Your outward journey must be on the date specified, and you must return within one calendar month.
BOOKING
Can be booked in advance or purchased on the day of travel.
REFUNDS
Yes. If you decide not to use your ticket to make all or part of your intended journey then you can apply for a refund within 28 days of expiry of the ticket. A GBP 10.00 administration fee will apply and the amount of the refund will take into account any use you have made of the ticket and in some circumstances no refund will be paid.
AMENDING YOUR BOOKING
You can change the time of your outward journey and of your return journey without changing your tickets. If you wish to change your date of travel or Class of ticket, you will need to buy a new ticket and apply for a refund on your current ticket.
DISCOUNTS
Yes - normal railcard and child discounts available.
BREAK OF JOURNEY
You may start, break and resume, or end your journey at any intermediate station along the route of travel.
OTHER CONDITIONS
The outward portion of an Anytime Day Return ticket is only valid for travel when accompanied by an unused return portion.



OFF PEAK DAY TRAVELCARD

SUMMARY
Joint product offered by all Train Operators whose services operate between stations within the Travelcard area. Also available from some longer distance Train Operators to include travel from a station outside the zones.
VALIDITY
Tickets are available for travel on Monday to Friday and at any time on Saturdays, Sundays and Public Holidays.
BOOKING
No deadlines.
REFUNDS
A full refund is available if you return the completely unused ticket to the place of purchase within 28 days of expiry of the ticket. The amount of the refund will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid
AMENDING YOUR BOOKING
If your revised travel date falls outside of the date of validity of the ticket, please contact the customer support and request re-issue for your revised travel date. GBP10.00 will be charged.
DISCOUNTS
Discounts available to holders of National Railcards and Network Cards
BREAK OF JOURNEY
Not applicable. Travel may be made between all stations within the zones for which the ticket is held.
OTHER CONDITIONS
Available only within the zones displayed on the ticket and for one return journey to/from a station outside the zones where this is the station of origin.


ANYTIME DAY TRAVELCARD

SUMMARY
Joint product offered by all Train Operators whose services operate between stations within the Travelcard area. Also available from some longer distance Train Operators to include travel from a station outside the zones.
VALIDITY
Tickets are available for travel any time Monday to Friday.
BOOKING
No deadlines.
REFUNDS
A full refund is available if you return the completely unused ticket to the place of purchase within 28 days of expiry of the ticket. The amount of the refund will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid
AMENDING YOUR BOOKING
If your revised travel date falls outside of the date of validity of the ticket, please contact the customer support and request re-issue for your revised travel date. GBP10.00 will be charged.
DISCOUNTS
No Discounts are available to holders of Railcards.
BREAK OF JOURNEY
Yes, even on outward portion.
OTHER CONDITIONS
Only available on the routes for which the ticket is issued.


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